Description
Our products come with a Maintenance Agreement that, for perpetual licenses, includes one year of Standard Support. For annual subscription and MSP subscription licenses, Standard Support is included for as long as the subscription is in effect.
With Standard Support, you’ll receive a response within two business hours or less when an emergency-level support case is submitted Monday through Friday (excluding U.S. holidays) during StorageCraft’s normal business hours. Additionally, during the maintenance period, you have free access to all software updates and upgrades. Standard Support can be renewed annually.
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